UTA Paratransit Services

UTA's Paratransit Service ADA program is a service of the Utah Transit Authority, for people with physical, cognitive or visual disabilities who are functionally unable to independently use the UTA fixed route bus service either all of the time, temporarily or only under certain circumstances. For more information on the ADA program, see the complete program details below.

Origin-to-Destination / Curb-to-Curb Service

UTA provides complementary paratransit service as origin-to-destination service. In UTA’s service model, origin-to-destination is also referred to as curb-to-curb service. UTA’s base level of service is curb-to-curb service. For curb-to-curb service, customers are responsible for getting to and from the curb at the pick-up and drop-off locations by themselves. Riders must be ready to ride during the 30-minute ready to ride time and must board the bus within 5 minutes of the bus arrival.

Reasonable Service Modification

In accordance with guidelines provided by the Americans with Disabilities Act (ADA), it is UTA’s policy to provide reasonable service modifications when requested to do so by individuals with disabilities who, without such modification, would not be able to fully use UTA services, programs, or activities for their intended purpose. Requests for modifications are considered on a case-by-case basis and can be denied for one or more of the following reasons:

  • Granting the request would fundamentally alter the nature of UTA’s service, programs, or activities;
  • Granting the request could create a direct threat to the health or safety of others;
  • Granting the request is not necessary in order for the requesting individual to access UTA’s service; or
  • Granting the request would create an undue financial or administrative burden for UTA.