As mandated by the Older American’s Act, the mission of the Long-Term Care Ombudsman (LTCO) is to seek resolution of problems and advocate for the rights of residents of long term care facilities with the goal of enhancing the quality of life and care of residents.
The primary purpose of the Long-Term Care Ombudsman Program is to improve the quality of life, care, and environment of long-term care residents. The Ombudsman works with the resident to seek resolution of concerns and complaints related to their long term care services. The program provides a method by which resident complaints can be heard and resolved, if possible. The Ombudsman is the mediator, educator and advocate in helping consumers resolve complaints. This is accomplished through a cooperative approach between providers, regulators, residents, families and the ombudsman.
Anyone (residents, relatives, friends or even the staff of a facility) may initiate a complaint on behalf of the resident. Often residents are unable to do it themselves. Only as mutually agreed upon, between the ombudsman and the resident or his/her legal representative, the ombudsman will make every reasonable effort to assist, represent and intervene on behalf of the resident. Services are provided to persons:
· Without regard for income and resources
· As requested by an individual or on behalf of an individual
· Available to a person who resides in a long-term care facility
· Available to a person attempting to enter a facility